Momentum!

They will. I know it. Our franchisees in Australia and New Zealand are really digging into our Aussie Expo 2011. We brought so much "out of the box" material, things to discuss, new ideas, it will stick.  They will put many of the things we introduced into their businesses. It's exciting to be a part of it. I don't like the long trip, maybe that would be better if I flew business class!

ShopSIGNARAMA is a topic in need of smoothing over... franchisees here will experience what the USA already lived through last year. I think this year's conference will be a turning point for the material I brought. With Ray, Jim and Evan touting social media use and customer service prior to me rolling through a four-point plan for improvement, the chances are good more will become involved and get engaged. I look forward to more followers on Twitter, friends and such on Facebook, and connections on Linkedin.

The future is very bright for these franchisees. They are isolated from most of the world and they just plow through our program chasing their countrymen, some of the best performers in our system! I'm glad to see the positive impact our trip is making this year.