Give first and see what happens.

I just attended a 2.5 day crash course in how Las Vegas Meetings by Harrah's Entertainment runs their operation. This is the team that manages the conference facilities I just used for World Expo 2009 in Caesars Palace.  I was one of about 160-175 attendees.  It was very interesting for me to witness meeting planners attending a meeting they didn’t organize. Contrast!

First, as most would expect, the facilities were A+ and the food and entertainment were superb.  They paid to fly their top customers to town and put their best foot forward, I say they did a great job!  I attended seminars and speeches, great meals, nightly entertainment and a raft tour on the Colorado River.  Is this wise for them to do this in our economic state? I say sure, it is customer service doled out to the people they believe can put more “heads in beds” and help fill their meeting space.  Partners, agents, sales teams, Harrah’s decided they were best served by investing in those that could specifically impact their bottom line.  You can do this in your business, on a smaller scale obviously.  Get on the good side of the administrative person that cares for your biggest client.  Bring donuts to satisfied customers when they don’t expect it.  People remember acts of consideration.  This is good for you! How about trying this and seeing if it leaves a mark? Do so and comment back here as to how (or if) anything happens for the good… I’m interested in discovering how your swing at it goes!